Politique de remboursement
Complaints
The basis for accepting a complaint is the Customer's presentation of proof of
purchase of the Goods (e.g. a fiscal receipt or VAT invoice).
The Seller is liable to the Consumer if the Goods at the time of their delivery are
inconsistent with the Sales Agreement.
In the case of individual agreement on the properties of the Goods, it is
presumed that they are in accordance with the Sales Agreement if they
correspond to the description provided by the Seller or have the features of the
sample or pattern shown to the Consumer, and also when they are suitable for
the purpose specified by the Consumer when concluding the Sales Agreement or
placing the Order, unless the Seller has raised objections to such a purpose of the
Goods.
In cases not covered by paragraph 3, it is presumed that the Goods are in
accordance with the Sales Agreement if they are suitable for the purpose for
which this type of goods are usually used, and when their properties correspond
to the properties characteristic of goods of this type. The same presumption is
assumed when the Goods correspond to the expectations regarding goods of this
type, based on publicly made assurances of the Seller, the manufacturer or their
representative; in particular, assurances expressed in the labelling of the goods or advertising, relating to the properties of the goods, including the period in
which the goods are to retain them, are taken into account.
The Consumer is obliged to notify Seller's property about the non-conformity of
the Goods with the Sales Agreement within 2 months from the date of finding
such non-conformity, whereby the Seller's liability for the non-conformity of the
Goods with the Sales Agreement lasts for a maximum of 2 years from the date of
issue of the Goods.
In the event of non-conformity of the Goods with the Sales Agreement, the
Consumer should return the complained Goods to the Seller together with a
description of the non-conformity.
The Seller will respond to the Consumer's complaint within 14 business days
from the moment of returning the Goods together with a description of the non-
conformity. In the event that verification of the non-conformity requires seeking
the opinion of an expert or a representative of the manufacturer of the Goods,
the deadline for the Store to respond is extended by the time it takes the Store to
obtain such an opinion. The Seller will then inform the Consumer about the
extended deadline for considering the complaint for the reasons referred to in
the previous sentence.
In the event of a positive consideration of the complaint, the Seller shall bring the
Goods into a condition consistent with the Sales Agreement in accordance with
the Consumer's request by repairing or replacing them with new Goods, unless
repair or replacement is impossible or requires excessive costs. In the event that
repair or replacement is impossible or requires excessive costs, the Consumer
has the right to demand an appropriate price reduction or withdraw from the
Sales Agreement, provided that the Consumer cannot withdraw from the Sales
Agreement if the non-conformity of the Goods with the Sales Agreement is
immaterial.
When the implementation of a justified complaint involves sending the Customer
new Goods or removing the non-conformity, the Seller shall bear the delivery
costs.
Individual settings of the Customer's computer and monitor causing incorrect or
distorted display of information about the Goods (e.g. colours) cannot be the
basis for a complaint.
In the case of agreements concluded with Customers who are not also
Consumers, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability
under the warranty is excluded.
Guarantee
The Seller issues a document confirming the granted quality guarantee for some
Goods sold through the Store.
In the case specified in par. 1, the guarantee document indicates who is the party
obliged under the granted quality guarantee.
Right to Withdraw from the Sales Agreement
The Consumer may withdraw from the Sales Agreement without giving reasons
by submitting an appropriate declaration in writing within fourteen days from
the date of delivery of the Goods to the Consumer. To meet this deadline, it is
sufficient to send the declaration before its expiry.
In the case specified in par. 1, the Consumer returns the Goods to the Seller
immediately, no later than within fourteen days from the date of submission of
the declaration of withdrawal from the Sales Agreement, to the following
address: Oha Bodnar ul. Zygmunta Kazikowskiego 9/15, 05-300 Mińsk
Mazowiecki
The returned Goods should not bear any traces of use, including being complete.
The Consumer shall bear the costs of returning the goods to the Seller.
Within 3 business days of receiving the Goods, the Seller will check their
condition.
Immediately, but no later than within 7 days of checking the Goods, the Seller
will refund the Consumer the amount paid for the goods and the cost of sending
them, but only according to the cheapest delivery option offered by the Seller for
the given product. The Consumer should indicate the bank account number to
which the refunded amount is to be transferred.
In the event of a breach by the Consumer of the conditions specified in sec. 1 and
2 above, the declaration of withdrawal from the Sales Agreement is ineffective,
the Goods are not subject to return, and the Seller does not refund the paid
amounts to the Consumer.
The right to withdraw from the Sales Agreement does not apply to the Consumer
in the cases specified in art. 10 sec. 3 Act of 2 March 2000 on the protection of
certain consumer rights and on liability for damage caused by a dangerous
product, i.e. in the case of:
1) provision of services commenced, with the Consumer's consent, before the
expiry of the withdrawal period from the Sales Agreement (applies to cases of
provision of services, not the sale of goods),
2) audio and visual recordings and those recorded on computer data carriers
after the Consumer has removed their original packaging,
3) agreements concerning services for which the price or remuneration depends
exclusively on price movements on the financial market,
4) services with properties specified by the Consumer in the order placed by him
or closely related to his person,
5) services which, due to their nature, cannot be returned or whose subject
matter is subject to rapid deterioration,
6) delivery of press,
7) gambling services.
Return of Goods Form
Complaint Form
RETURN OF GOODS FORM
Date:
BUYER:
Name and surname:………………………………………………
Address:…………………………………………………………
Email:…………………………………………………………
Order number:……………………………….
Name of the returned product:……………………………………………………………………
Purchase date:………………………..
I declare that I am resigning from the goods purchased from the company
Olha Bodnar ul. Zygmunta Kazikowskiego 9/15, 05-300 Mińsk Mazowiecki
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and request a refund to the account:
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(in the absence of an account, please provide the address to which the money is
to be sent by transfer)
I am returning the goods undamaged, unused with the receipt/without the
receipt*.
Signature
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*cross out as appropriate
COMPLAINT FORM
Date: ………………….
Complainant's details:
Name and surname:…………………………………………………………………………
Address: ……………………………………………………………………………………
Tel. mobile:…………………………………………………………………………
Email address:………………………………………………………………………………
Purchased item details:
Auction No./Allegro nickname: …………………………………………………………………
Order No.:…………………………………………………………………………
No. Receipt/Invoice (with date of issue): …………………………………………………
Complaint notification:
Detailed description of the complaint notification:
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Signature of the person filing the complaint: ..………………………………………………
The Seller undertakes to consider the complaint within 14 business days from
the date of its correct submission and to inform the Buyer of the result of the
complaint consideration.